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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All EPPENDORF products

The group "New Technologies" offers for review the products of the plant EPPENDORF: dispensers, pipettes, tips, thermoshakers, thermostats, test tubes, tablets, centrifuges, rotors, DNA amplifiers, low-temperature freezers, micromanipulation stations, CO2 incubators, laboratory shakers, biological process controllers
  • Dispensers, pipettes, dispensers EPPENDORF
    Dispensers, pipettes, dispensers
    Research plus, Reference 2, etc.
  • Tips for dispensers EPPENDORF
    Tips for dispensers
    epT.I.P.S., epT.I.P.S. 384, etc.
  • Automatic dispensers EPPENDORF
    Automatic dispensers
    epMotion series 5073t, 96, 96xl, etc.
  • Thermoshakers EPPENDORF
    Thermoshakers
    ThermoMixer C, ThermoStat C, etc.
  • Test tubes and tablets EPPENDORF
    Test tubes and tablets
    Tubes 3810X, Tubes 5.0, etc.
  • Centrifuges and rotors EPPENDORF
    Centrifuges and rotors
    MiniSpin, MiniSpin plus, etc.
  • DNA amplifiers EPPENDORF
    DNA amplifiers
    Mastercycler X50, X50 eco, etc.
  • Freezers are low-temperature. EPPENDORF
    Freezers are low-temperature.
    CryoCube F440h, F440n, etc.
  • Micromanipulation stations EPPENDORF
    Micromanipulation stations
    CellTram 4r Air, Oil, etc.
  • CO2 incubators EPPENDORF
    CO2 incubators
    CellXpert C170, C170i, etc.
  • Laboratory shakers EPPENDORF
    Laboratory shakers
    Innova S44i, 44, 44R, etc.
  • Bioprocess controllers EPPENDORF
    Bioprocess controllers
    BioFlo 120, 320, 510, etc.

NEW TECHNOLOGIES GROUP

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